Meg88 | Games Responsible —
Safe, Controlled & Balanced

Meg88 is built on one clear belief: online gaming should be a fun source of entertainment, not a cause of financial hardship or emotional stress. We welcome thousands of active members from across Malaysia every day, and our responsibility towards each and every one of their well-being is something we take seriously — not just a slogan.

In the online gaming industry, the term "responsible gaming" is often mentioned but rarely implemented with genuine commitment. At meg88, we set ourselves apart by integrating self-control tools directly into the platform — not buried in hard-to-find menus, but easily accessible from your account settings page. We believe members who play within healthy boundaries are members who will continue to enjoy our platform for the long term.

This policy is more than a document — it is our promise to you. meg88 will never encourage members to keep playing when they show signs of distress. Instead, we train our customer support team to identify these situations and offer appropriate assistance. Every platform design decision we make places member safety and well-being as a priority, in line with international responsible gaming best practices.

One of the greatest challenges in addressing problem gambling is that many people are unaware they have begun to lose control. A habit that starts as casual entertainment can turn into an addiction without us realising it. meg88 wants to help you identify the early warning signs before the situation becomes more serious.

Here are some warning signs to watch for in yourself or someone you care about:

• Gambling to escape: Using gaming as the primary way to escape problems, work stress, or personal issues.
• Chasing losses: Continuing to play or increasing the wagering amount in an attempt to recover money that has been lost.
• Lying about gambling activity: Hiding the time or money spent playing from family members or friends.
• Neglecting responsibilities: Neglecting work, family, or other responsibilities due to excessive time spent playing.
• Borrowing money to play: Using a credit card, borrowing from family or friends solely to obtain betting funds.
• Unable to stop: Feeling uncomfortable, restless, or irritable when not playing for a certain period.
• Obsessive thinking: Thoughts frequently drifting to gaming even while doing other activities.

If you recognise any of the above signs in yourself, that is not a sign of weakness — it is a sign of maturity to acknowledge it and take action. meg88 is ready to help you take that first step.

Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to contact our support team or use the self-control tools available in your account.

All meg88 self-control tools can be accessed directly through the Account Settings after logging in. Here is a step-by-step guide to activating the protection you need:

Remember — using self-control tools is a sign of wisdom, not weakness. Many meg88 members are happy to use these features as part of their healthy gaming routine.

Meg88 sets a minimum age requirement of 18 years for all members without exception. Our registration process requires identity verification through strict KYC (Know Your Customer) checks to ensure no minors or underage individuals can access our platform.

If you share a device with younger family members, we strongly recommend the following steps:

• Do not save your password on shared devices: Ensure your meg88 account is not saved in your browser's "remember password" feature on any device accessible to children.
• Log out after every session: Make it a habit to fully log out after every session, especially on shared smartphones or tablets.
• Use a strong password: Choose a password that is not easily guessed and do not share it with anyone, including family members.
• Enable two-factor authentication (2FA): 2FA adds an extra layer of security to ensure only you can access your meg88 account.
• Enable parental controls on your device: Make use of parental control features available on your device's operating system to restrict access to specific websites.

If you suspect that someone under the age of 18 has used or is currently using the meg88 platform, please contact us immediately via live chat. We will act swiftly to investigate and secure the situation.

Seeking help is the most important and most courageous first step. meg88 will not judge you for reaching out — on the contrary, we are ready to help and we respect your courage in acknowledging that you need support.

Support available through MEG88:

• Live Chat 24/7: Contact our support team at any time. They are trained to listen without judgment and help you take the right control measures.
• Immediate self-exclusion: If you feel you need to stop right now, ask our team to activate self-exclusion — this can be done within minutes.
• Referral to a specialist: For cases requiring deeper support, our team can guide you to the appropriate external help resources.

External support resources we recommend for players in Malaysia:

• Talian Kasih 15999 — Department of Social Welfare Malaysia, available 24 hours for crisis support and counselling
• Mental Health Association of Malaysia (MMHA) — Provides counselling services and specialist referrals
• Nearby public clinics and hospitals — Department of Psychiatry and Mental Health providing free or subsidised counselling services

Remember — problem gambling is a mental health issue that can be addressed. With the right support, many people successfully return to a balanced and fulfilling life. meg88 wants to be part of the solution, not part of the problem.